Frequently Asked Questions
Enomatic® Wine Dispenser
DISPENSERS
In Italy, in the heart of Tuscany, right outside of Florence. The semi automated fabrication ensures quality and reliability that made our brand famous.
Refrigerated units (and dual temperature) can range from 43ºF to 64ºF.
Thanks to the adjustable pistons, the system can accommodate bottles from 375 ml up to a magnum (not all the magnums). That includes long neck bottles.
Opened bottle can be preserved for 30+ days (in normal conditions of ambient temperature) without altering the taste, aroma, body and color of the wine.
We are the only systems to be twice certified by independent organizations for our preservation capability.
No, the regular line of products doesn’t accept sparkling beverages.
Cat5 remains the most reliable way of communicating but in most cases, we can also install the enomatic® systems wirelessly. You will need to be aware of interference from other systems such as security cameras or microwaves.
Go see our "Wine Cards Concept" page to learn more about our software differences!
We do not recommend that you try to move the machines by yourself, this can void your warranty. In case you need to move your system after installation, please contact us so we can assess the situation and find the best solution with you.
No, the bottle is sealed to the head with high pressure pressure and locked into place.
They will not do it twice! Unfortunately you cannot prevent someone from forgetting their cards, only remind customers at the time of card purchase.
Eno ONE 2-Bottle, Unica 4-Bottle and Unica 8-Bottle systems are NSF® and UL® certified.
Cards must be purchased from us. They are coded to be unique to enomatic® and to your shop of course. Cards can be enomatic® branded or customized with your own logo.
No, but you can choose to customize the front with your own logo and enomatic® logo on the back for. You can also choose full customization on both sides.These two options are available for an additional fee.
YES, with the smart card technology, cards can be reused thousands of times. Also, with your enosoft® software you will be able to erase data on cards and reuse them for other customers.
Our experience has shown that 90% of problems you may encounter can be fixed remotely (over the phone, via remote connection to your software). Our unlimited phone support will provide you with guidance in case you need to change some parts yourself. We also insist on having a local third party service company that you trust associated with the installation. They can become a local partner for us in order to better serve you.
We already have several plug in available to integrate with POS such as Dinerware, ALOHA, Jonas, Micros or room keys systems (Saflok, Assa Abloy). Our open software platform allied with in-house development capabilities allow us to integrate with virtually any third party system.
Our client typically enjoy 75% margin on their wine program. The ability to serve in small portions creates a win-win situation.
CLEANING & MAINTENANCE
Aside from a light daily cleaning (nozzle and body like any other appliance), you will need to perform a deeper cleaning every 2 to 3 weeks. The operation takes about 25 minutes for an 8-bottle dispenser (involves flushing with hot water). If your dispenser is connected to the software you can even check the cleaning status in real time, or directly from the screen of the Enoline ELITE® dispensers (in case you operate without the software).
Daily: Rinsing spout with sponge/towel + stainless steel cleaner.
Monthly: Flushing the position with warm water and citric acid.
We only recommend to use foodgrade citric acid (that we can provide) with hot water. This makes the cleaning more powerful. Citric acid is not harmful and is naturally present in citrus fruits (it is actually widely used in restaurant kitchens across the country).
ACCESSORIES
You need to use FOODGRADE Argon or Nitrogen. Gas tanks vary from 40cbft to 120cbft.
Depends on the size of the installation. A 40 cbft gas tank can “push" between 400 and 650 bottles of wine.
Most entry level PC with Windows 10 or 11 and at least 4 GB of RAM are suitable. Your dedicated project manager will help you find out what is best for your specific project.
PAYMENT, INSTALLATION & WARRANTY
We carry a inventory of machines in our warehouse(s) but in case we have to special-order, you can expect around 6 weeks of turnaround.
50% is due at time of order and 50% upon delivery. Installation fees due on-site upon completion of the installation. Downpayment for the equipment must be placed via Check, Wire or ACH. Order of supplies and accessories can be processed via credit card by contacting us.
We offer lease-to-own solution to our client thanks to our partner Lease Corporation of America. Please contact your local distributor to ask for their leasing options.
For warranty purposes and to ensure proper performance, all equipment must be installed at the final location. Once installed and staff is trained, an Installation Acceptance Certificate will be signed.
YES, tubing is included. We usually run it when we are on site but it sometimes is easier to pull the line ahead of time when walls and conduits are exposed. In this case, we can either come before hand or ship the tubing to your contractor so they can pull it (with our instructions).
No, Enomatic® wine dispensers do not require drainage lines.
We recommend to let us know at least a month in advance the installation date.
Standard warranty is 2-year for parts and 1-year for labor. You can request and sign up for a yearly Preventive Maintenance and Support plan contract that extends warranty to 5-year on parts and 2-year on labor.
You can request and sign up for a yearly Preventive Maintenance and Support plan contract that extends warranty to 5-year on parts and 2-year on labor.
Although much depends on how well you clean and maintain your systems, you can expect a life expectancy of 6-8 years.
Yes, you and your staff will be fully trained by our certified technicians upon completion of the installation. This can be complemented with follow-up webinars and video calls shortly after the installation and doing the life of the machines.
You can get a hold of us weekdays during office hours by calling our technical support line (see our contact page). Should you need someone on site, our dispatch will discuss with you the earliest available service date.
OTHER QUESTIONS
This is how we are growing. We strive to make every single customer happy so they can become an ambassador for our brand. We do have referral program. Click HERE to find out more.
From leading retail chains (Whole Foods, Kroger, HEB, Publix, Harristeeter), cinemas (Regal Cinemas, Cinemark), resorts, cruise lines (Royal Caribbean) to thousands of independent retail shops and restaurants all across the USA.
Check with your local dealer to find out what incentive are available for resellers.